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Safedome Recharge

 

How long does a fully charged card last?

Depending on usage, you can expect a fully charged card to last approximately 4 to 5 months.

 

How long does it take to charge the card?

The card takes approximately 1 hour to charge. When the card is fully charged the blue light will go off. 

With some models of the Recharge card, we have added a green light to show that the card is fully charged. If you see the blue light on and a green light showing, this means that the card is fully charged. 

 

How do I know if my card needs recharging?

Safedome will send you an alert when the battery is getting lowYou will receive a second alert about a month later if you can’t recharge your card straight away.

 

How do I recharge my card?

Position the card on the charger as shown in the diagram below. The card will start charging when the blue light comes on. When the card is fully charged the blue light will go off. The card takes approximately 1 hour to charge.

Why isn’t the blue charge light coming on?

  • Check the charger is plugged into a USB port that is active.
  • The card is already fully charged.
  • The card isn’t placed on the charger correctly. Try repositioning the card, see the diagram above.

The card does not appear to be charging.

Sometimes the Charger can hang, so if your card is not charging, please unplug the charger and the plug it back in, before trying to charge the Card again. If you still experience trouble, then please drop us a line to hello@safedome.com to tell us about your problem. 

 

What does the green light mean?

In later models of the Safedome Recharge, we have added a green light that switches on when the card is fully charged. When you see the blue and green light displaying, this means the card is fully charged and can be removed from the charger. 

 

My charger is a different size to the one shown above

If your charger is larger and shows a positional guide for placing the card on the charger when charging, then you have our 2nd generation of the wireless charger.

 

How do I know which card I have?

The Safedome Recharge card comes with a  wireless charger (the Classic card does not have rechargeable batteries).

 

Can the card beep louder?

Fitting our technology into a thin card makes it tricky to produce a loud sound. We have been working hard to increase the volume and are planning a new release soon to make the sound more noticeable. Our engineers are always looking at new ways to increase the volume on the card. Check our website regularly to see our latest product enhancements.

 

Does the charger work to charge other items?

Our charger is compatible with the latest release of the Qi wireless standard (1.2.3). This is a globally recognised standard for wireless charging and means you can charge anything compatible with the standard such as phones, watches and headphones.

 

Can I use a different charger

Yes. As long as the Charger is Qi compatible with the same version of the standard (Qi 1.2.3) you can charge your Safedome Recharge card on that charger.

 

Safedome Classic

 

How long will the Safedome Classic card last?

We have designed the Safedome Classic card to last approximately 12 months (based on standard usage).

 

Is the Safedome Classic Card rechargeable?

No. Safedome Classic is the world’s thinnest card at just 0.76 mm thin, so there is not enough space inside to fit a recharge coil. Our other card, Safedome Recharge, is slightly thicker which can accommodate the recharge coil.

 

Connecting to your card

 

Why won’t the card connect to the app? 

Follow the card setup instructions and make sure the card and the phone are close to one another. If you are still having problems, try the following:

  1. Switch Bluetooth OFF for 10 seconds (via your phone's settings) and switch ON again. This will reset Bluetooth. Try connecting again.
  2. Turn the power on your phone completely OFF and ON.
    Try connecting again.
  3. Firmly press the button on the card. If the LED light is working, try connecting again. If there is no LED light, make sure your Safedome Recharge card is charged.
  4. Tried all of the above and still having trouble? Contact us at hello@safedome.com and we’ll help you out.

 

There was an interruption when the card was connecting to my phone.

Try connecting the card again. Follow the card setup instructions and make sure the card and the phone are close to one another. If you are still having trouble, contact us at hello@safedome.com and we’ll help you out.

 

Trouble reconnecting the card.

If you are having trouble reconnecting the card, try doing a long press on the button (more than 5 seconds). The light on the card will flash three times in rapid succession. This will reboot the card and reconnect it with the app. If the card is still not showing as connected, force quit the app and then open the app back up. The card should now be showing as connected.

 

What is the distance before the card disconnects?

The Bluetooth range is dependant on a number of factors. 

  • Safedome Classic: This card uses Bluetooth 4 and has an outdoor range of approximately 50 meters (164 feet), which reduces to approximately 10-25 metres (32-82 feet) indoors due to interference from walls, other devices, large objects or even people
  • Safedome Recharge: This card uses Bluetooth 5 and has double the range at approx 100 meters (328 feet) outdoors and also performs better indoors.  

 

Why do I keep getting false alerts?  

  • Location: Our testing shows that Safedome cards work in most wallets and purses. If you keep getting incorrect alerts, try repositioning the card in your wallet or purse.
  • Radio interference: Occasionally buildings or certain objects can affect the Bluetooth connection and cause some false alerts.
  • RFID: Don't use a Safedome card in an RFID blocking wallet, this will block the Bluetooth signal. If you have a metal credit card in your wallet, this may also block the signal.
  • Flat battery: Our Safedome Classic card has an average battery life of 12 months. If you do not see a light on your card when you firmly press and hold the button, you will need to order a new card.

    Can I connect 1 card to 2 phones?

    No, but you can link up to five cards to one phone.

     

    My iPhone 7 is having connection problems with Bluetooth

    There are some known issue with iPhone 7 and Bluetooth. Often a regular reset of the phone will resolve quite a few of these issues and can help clear out any glitches. See this link for some extra info specifically relevant to Bluetooth and iPhone 7. https://www.ikream.com/2018/09/fix-unstable-intermittent-bluetooth-connectivity-iphone-7-plus-troubleshooting-guide-27109

     

    Why can I not update the firmware. 

    We have noticed that certain iPhones experience difficulties when updating the Firmware on the Card or Fob. If you have an iphone and do experience difficulties, please unlink the tracker from the detail screen and relink it. This should resolve this issue. 

     

    Android Location Services. 

    You must have location services switched on in your android phone in order for Safedome to work. If it is switched off your Safedome Card or Fob will be disconnected.  

     

    Audio alerts

     

    Why won't Safedome send me an alert when it disconnects from the app?

    Separation alerts have been temporarily disabled in the new app while we support our new multi-card feature. An improved alerting feature will be introduced back into the app again before Christmas 2018 with the ability to manage how the app notifies you about different items, e.g. Wallet, Keys, Bags etc If you have any further questions please email us at hello@safedome.com

     

    Why can't I hear the alert?

    • Turn on Disconnect Alerts from the Settings screen.
    • Turn the volume up on your phone and turn off the Silent switch (iOS).

      

    How do I change the alert sound?

    Go into the app's Settings> Audio Alerts, then choose the Alert Sound you prefer. There are six to choose from.

     

    General app

     

    What is the smallest location (alert free zone) I can set?

    30 meters (99 feet). This takes into account some inaccuracies with GPS indoors. We recommend setting Alert Free Zones to 50 metres (164 feet) or more. This will help with locations that have poor GPS.

     

    Card care

     

    What do I do if I accidentally spill water on the card? 

    The card is sealed and water resistant. Wipe it down with a dry cloth and check it is still working by firmly pressing the button on the card. The LED should come on.

     

    How do I turn the card off or on?

    Once connected, your card is always on and usually doesn’t need to be turned off.  However, if you want or need to switch the card off, follow these steps:

    • Turn OFF: Go to the app's Settings and tap “Turn Safedome off”.
    • Turn ON: Firmly press and hold down the button on the card until the light flashes.

     

    How do I replace the battery?

    For both Safedome Classic and Recharge, the battery is sealed inside the dust and water-resistant card.

    • Safedome Classic: The battery lasts one year or more and doesn’t need to be recharged or changed. Once expired, please dispose the card at a battery disposal centre.
    • Safedome Recharge: The battery is rechargeable and will last for up to three months depending on buzzer usage. 

     

    What happens if my card is faulty? 

    Don't worry. Email us at hello@safedome.com and we’ll help you out.

     

    Phone related

     

    What phones do you support? 

    iOS: 

    • We support the iPhone 4S through to iPhone X.  
    • Your phone must be running iOS 9 onwards.
    • We recommend the latest iOS. Early versions have had Bluetooth issues.
    • We also support the iPad Mini and iPad 3rd generation and above, although the application is optimised for phones.

    Android:

    • We support devices supporting Bluetooth LE running Lollipop 5, through to the Oreo 8 and above.
    • Please upgrade to the latest for the best Bluetooth and Safedome experience.

     

    Does the app drain my phone battery? 

    Safedome cards use Bluetooth Low Energy (LE) and minimal battery power, approximately between 1% and 3% under normal conditions. This is less than many other apps on your phone. To check the apps battery usage, follow these steps:

    • iOS: Go to phones Settings > Battery and look up Safedome on your app list. For a more accurate reading, we recommend selecting "Last 7 Days" tab and checking it a week after first using Safedome.
    • Android: Go to Settings > apps and select the Safedome app.

     

    What happens if I get a new phone?

    Unlink your card from the old phone and relink it to your new one. To unlink go to the app's Settings.

     

    Travel and on a plane

     

    Will my Safedome card work overseas? 

    Yes, Safedome works everywhere. The app needs Bluetooth turned on and an internet connection, such as WiFi or mobile data. If you don't have internet, basic alarming will still work, however, you will not see the location on a map.

     

    Can I safely take my card on a plane?

    Yes, Safedome uses low energy Bluetooth (LE), which most airlines allow ON when flying. If you are asked to put the card in flight mode, go to the app Settings and tap "Turn card off".

    Upon arrival, turn the card back on by firmly pressing and holding the button until the light flashes.

      

    General

     

    Will the card work in an RFID wallet? 

    No, RFID wallets are designed to interfere or completely block Bluetooth signals. Our cards use Bluetooth low energy. If you have a metal credit card in your wallet, this may also block the signal.

      

    If you have any other questions about Safedome please email us at hello@safedome.com

     

    SETUP FIND GENERAL ALERTS BATTERY ISSUES

    SETUP

    How do I setup the card or key finder?

    Setup is simple. Connect your card or key finder following the step-by-step instructions. Customize alerts and 'no alert' locations, depending on your needs.



    FIND

    How will I know when my item is missing?

    If you have alerts on, a message will be sent to your phone. The app will show you the last known location on a map.

    Can I locate my item by how close or far I am using Bluetooth signal?

    Yes. Tap on card or key finder name in the app to see specific details. The top left right shows the signal strength.

    Can I ring my card or key finder?

    Yes. Tap on "Tap to ring" option on the map view in the App. The Classic card does not have a speaker.

    Can the card speaker be louder when I ring my card?

    To make the card thin, a special thin speaker is used. In noisy environments it may be harder to hear, however you can also look at the Bluetooth signal strength to see how close or far you are away from your item, while connected.

    Can I ring my Classic Card?

    No. The Classic card is too thin to fit a speaker inside it (it is one credit card thin). Locate your wallet using the Bluetooth signal stregth found in the top right of the card or key finder information screen.



    GENERAL

    Safedome is a Bluetooth tracker. What is the difference between a GPS tracker and a Bluetooth tracker?

    Bluetooth trackers remember the last location, such as the last location you left your wallet or keys when you walked away with your phone. GPS trackers track continuously, however they are very bulky and use lots of battery.

    Does Safedome work with the RFID blocker in my wallet?

    No, the card uses Bluetooth radio signals, RFID blockers will block or significantly affect the Bluetooth radio signal from the card.

    How far away before the card disconnects?

    Can my Safedome card track other items, as well as my wallet?

    Yes, you can place your Safedome card in anything you don't want to lose, such as in your laptop bag, suitcase, or tablet.

    Is the card the same size as a credit card?

    Yes, it is exactly the same length and width as a credit card. It will fit in a credit card slot.

    Where are the setup instructions?

    The app is designed to guide you step-by-step to set up, please follow the instructions inside the app or see FAQs. Customer Support can also provide additional help, if needed.

    Is the key finder waterproof?

    The key finder is water resistant and dust resistant.

    How do I know which card I have?

    The Classic card is exactly one credit card thick. The Safedome Recharge card is slightly thicker.

    Can I connect one card to my two phones?

    No, but you can link up to five cards and key finders to one phone.

    Which model iPhones do you support?

    We support the iPhone 5S through to iPhone X or better. Your phone must be running iOS 9 onwards. We strongly recommend the latest iOS. Early versions have had Bluetooth issues.

    Which model Android phones do you support?

    We support devices supporting Bluetooth LE running Lollipop 5, through to the Oreo 8 and above. Please upgrade to the latest Android for the best Bluetooth and Safedome experience.

    How do I reinstall if I get a new phone?

    In the item infromation screen, Delete your card or key finder from the old phone. Reinstall the app and relink your card or key finder to your new phone.

    Will my card work when I travel?

    Yes, Safedome works everywhere. The app needs Bluetooth turned on and an internet connection, such as WiFi or mobile data to show location on a map. Alerts still work without internet.

    Can I safely take my card on a plane?

    Yes, Safedome uses low energy Bluetooth, which most airlines allow when flying. If you are asked to turn off Bluetooth, go to the detailed view for your card or key finder and tap Turn Off. You may need to turn Bluetooth off on the phone as well. To turn the card back on, firmly press and hold the button.

    Why do I sometimes get disconnections, even with my phone and the card next to each other?

    Bluetooth can occasionally lose contact between your card and phone due to interference from other electronic devices or the envirnonment.

    Why am I getting the wrong address or location of my missing item?

    Safedome relies on GPS in your phone. Indoors GPS can sometimes be inaccurate until it locks on to satellites.

    How do I rename my card or key finder?

    Go to Item Information view of the and tap 'Edit Name and Icon' button.



    ALERTS

    How do I ring my phone if it is out of sight but nearby?

    Press the button on the card or fob. If the phone is connected to your card it will ring, even if your phone is on silent.

    Why am I getting false alerts?

    Bluetooth can occasionally lose contact between your card and phone because of interference, causing a false alert. If you are getting many disconnections, try moving the card to a different position. You can also reset Bluetooth on your phone. Turn on the alert timer.

    Why is there a timer before an alert?

    The timer is a small 1 minute grace period to ensure you don’t receive too many false disconnect alerts as you walk away (perhaps to grab something nearby) and then come back in range. This can be turned off in Settings.

    Why can't I hear my alerts?

    Your phone may be set to silent or the volume turned down.

    Why don't I get some of my alerts?

    Can I change the sound of my alert?

    Yes. Please go to Alert Sounds in the Setttings section, in the app.



    BATTERY

    How long does the battery last?

    Depending on usage, the battery will last for three to four months between charges. Slide the item information panel up to see the battery level. When the battery is low, place the card on any compatible Qi wireless charger.

    How long does it take to fully charge my card?

    Charging takes approximately 20 to 40 minutes, depending on your current battery level.

    Does the app drain my phone battery?

    The card uses Bluetooth Low Energy. Typically it only uses between 1% and 3% of the battery.

    How long does the battery last?

    The battery will last one year or more, depending on usage. The item informatiom screen shows you the current battery level.

    Does the Key Finder come with a battery?

    Yes, the Key Finder has the battery inside and ready to use. It typically lasts up to one year, depending on usage.

    How do I replace the battery in the key finder?

    Replacing the battery is easy, unscrew the strap with a small screwdriver then replace the CR2025 coin cell battery, available at many supermarkets or drug stores.

    How do I know if my card is charging?

    Place the card on the outline shape printed on the charger. The blue light on the card will come on until it is fully charged. If the card is completely discharged, you may need to leave it on for a few minutes until the blue light comes on.

    My charger is a different size to the one shown above?

    If your charger is larger and shows a positional guide for placing the card on the charger when charging, then you have our 2nd generation of the wireless charger.

    Does the charger work to charge other items?

    Our charger is compatible with the latest release of the Qi wireless standard (1.2.3). This is a globally recognised standard for wireless charging and means you can charge anything compatible with the standard such as phones, watches and headphones.

    Can I use a different charger?

    Yes. As long as the Charger is Qi compatible with the same version of the standard (Qi 1.2.3) you can charge your Safedome Recharge card on that charger.

    Can I recharge the Classic card?

    No. Safedome Classic is the world’s thinnest card at just 0.76 mm thin, so there is not enough space inside to fit a recharge coil. Our other card, Safedome Recharge, is slightly thicker which can accommodate the recharge coil.

    How do I replace the battery?

    For both Safedome Classic and Recharge, the battery is sealed inside the dust and water-resistant card.



    ISSUES

    Why won’t the card connect to the app?

    Follow the card setup instructions. Make sure the card and the phone are close to one another then:

    My card or key finder won't reconnect?

    If you are having trouble reconnecting to the App, firmly press and hold the button down for seven seconds then check if it has reconnected.

    I can't update my firmware?

    Certain iPhones experience difficulties when updating the Firmware on the card or key finder. Unlink the tracker from the item information screen and conect again. Try updating the Firmware again.

    What happens if my card or key finder is faulty?

    Don't worry. Contact Customer Support and we will help you out.





    If you have any other questions about Safedome please email us at hello@safedome.com

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