FAQs

Safedome Recharge

 

How long does a fully charged card last?

Depending on usage, you can expect a fully charged card to last approximately 4 to 5 months.

 

How long does it take to charge the card?

The card takes approximately 1 hour to charge. When the card is fully charged the blue light will go off.

 

How do I know if my card needs recharging?

Safedome will send you an alert when the battery is getting lowYou will receive a second alert about a month later if you can’t recharge your card straight away.

 

How do I recharge my card?

Position the card on the charger as shown in the diagram below. The card will start charging when the blue light comes on. When the card is fully charged the blue light will go off. The card takes approximately 1 hour to charge.

SD Charging diagram.png

Why isn’t the blue charge light coming on?

  • Check the charger is plugged into a USB port that is active.
  • The card is already fully charged.
  • The card isn’t placed on the charger correctly. Try repositioning the card, see the diagram above.
     

My charger is a different size to the one shown above

If your charger is larger and shows a positional guide for placing the card on the charger when charging, then you have our 2nd generation of the wireless charger.

 

How do I know which card I have?

The Safedome Recharge card comes with a  wireless charger (the Classic card does not have rechargeable batteries).

 

Can the card beep louder?

Fitting our technology into a thin card makes it tricky to produce a loud sound. We have been working hard to increase the volume and are planning a new release soon to make the sound more noticeable. Our engineers are always looking at new ways to increase the volume on the card. Check our website regularly to see our latest product enhancements.

 

Does the charger work to charge other items?

Our charger is compatible with the latest release of the Qi wireless standard (1.2.3). This is a globally recognised standard for wireless charging and means you can charge anything compatible with the standard such as phones, watches and headphones.

 

Can I use a different charger

Yes. As long as the Charger is Qi compatible with the same version of the standard (Qi 1.2.3) you can charge your Safedome Recharge card on that charger.

 

Safedome Classic

 

How long will the Safedome Classic card last?

We have designed the Safedome Classic card to last approximately 12 months (based on standard usage).

 

Is the Safedome Classic Card rechargeable?

No. Safedome Classic is the world’s thinnest card at just 0.76 mm thin, so there is not enough space inside to fit a recharge coil. Our other card, Safedome Recharge, is slightly thicker which can accommodate the recharge coil.

 

Connecting to your card

 

Why won’t the card connect to the app? 

Follow the card setup instructions and make sure the card and the phone are close to one another. If you are still having problems, try the following:

  1. Switch Bluetooth OFF for 10 seconds (via your phone's settings) and switch ON again. This will reset Bluetooth. Try connecting again.
  2. Turn the power on your phone completely OFF and ON.
    Try connecting again.
  3. Firmly press the button on the card. If the LED light is working, try connecting again. If there is no LED light, make sure your Safedome Recharge card is charged.
  4. Tried all of the above and still having trouble? Contact us at hello@safedome.com and we’ll help you out.

Android ONLY: Why won’t my card link to the new app?

First you have to go to Settings in the old app and UNLINK your card, then open up the new app and follow the card setup instructions.

 

There was an interruption when the card was connecting to my phone

Try connecting the card again. Follow the card setup instructions and make sure the card and the phone are close to one another. If you are still having trouble, contact us at hello@safedome.com and we’ll help you out.

 

What is the distance before the card disconnects?

The Bluetooth range is dependant on a number of factors. 

  • Safedome Classic: This card uses Bluetooth 4 and has an outdoor range of approximately 50 meters (164 feet), which reduces to approximately 10-25 metres (32-82 feet) indoors due to interference from walls, other devices, large objects or even people
  • Safedome Recharge: This card uses Bluetooth 5 and has double the range at approx 100 meters (328 feet) outdoors and also performs better indoors.  

 

Why do I keep getting false alerts?  

  • Location: Our testing shows that Safedome cards work in most wallets and purses. If you keep getting incorrect alerts, try repositioning the card in your wallet or purse.
  • Radio interference: Occasionally buildings or certain objects can affect the Bluetooth connection and cause some false alerts.
  • RFID: Don't use a Safedome card in an RFID blocking wallet, this will block the Bluetooth signal. If you have a metal credit card in your wallet, this may also block the signal.
  • Flat battery: Our Safedome Classic card has an average battery life of 12 months. If you do not see a light on your card when you firmly press and hold the button, you will need to order a new card.

    Can I connect 1 card to 2 phones?

    No, but you can link up to five cards to one phone.

     

    My iPhone 7 is having connection problems with Bluetooth

    There are some known issue with iPhone 7 and Bluetooth. Often a regular reset of the phone will resolve quite a few of these issues and can help clear out any glitches. See this link for some extra info specifically relevant to Bluetooth and iPhone 7. https://www.ikream.com/2018/09/fix-unstable-intermittent-bluetooth-connectivity-iphone-7-plus-troubleshooting-guide-27109

     

    Audio alerts

     

    Why won't Safedome send me an alert when it disconnects from the app?

    Separation alerts have been temporarily disabled in the new app while we support our new multi-card feature. An improved alerting feature will be introduced back into the app again before Christmas 2018 with the ability to manage how the app notifies you about different items, e.g. Wallet, Keys, Bags etc If you have any further questions please email us at hello@safedome.com

     

    Why can't I hear the alert?

    • Turn on Disconnect Alerts from the Settings screen.
    • Turn the volume up on your phone and turn off the Silent switch (iOS).

     

    How do I receive alerts, even if on silent?

    iPhone: Go into the app's Settings> Audio Alerts, then turn ON “Alerts on silent”.

    Android: Go into the app's Settings> Edit Safedome alerts, turn ON“Disconnect Alerts” and then turn ON "Ignore phone's settings".  

    Alerts will then play regardless of the silent switch setting.

     

    How do I change the alert sound?

    Go into the app's Settings> Audio Alerts, then choose the Alert Sound you prefer. There are six to choose from.

     

    General app

     

    What is the smallest location (alert free zone) I can set?

    30 meters (99 feet). This takes into account some inaccuracies with GPS indoors. We recommend setting Alert Free Zones to 50 metres (164 feet) or more. This will help with locations that have poor GPS.

     

    Card care

     

    What do I do if I accidentally spill water on the card? 

    The card is sealed and water resistant. Wipe it down with a dry cloth and check it is still working by firmly pressing the button on the card. The LED should come on.

     

    How do I turn the card off or on?

    Once connected, your card is always on and usually doesn’t need to be turned off.  However, if you want or need to switch the card off, follow these steps:

    • Turn OFF: Go to the app's Settings and tap “Turn Safedome off”.
    • Turn ON: Firmly press and hold down the button on the card until the light flashes.

     

    How do I replace the battery?

    For both Safedome Classic and Recharge, the battery is sealed inside the dust and water-resistant card.

    • Safedome Classic: The battery lasts one year or more and doesn’t need to be recharged or changed. Once expired, please dispose the card at a battery disposal centre.
    • Safedome Recharge: The battery is rechargeable and will last for up to three months depending on buzzer usage. 

     

    What happens if my card is faulty? 

    Don't worry. Email us at hello@safedome.com and we’ll help you out.

     

    Phone related

     

    What phones do you support? 

    iOS: 

    • We support the iPhone 4S through to iPhone X.  
    • Your phone must be running iOS 9 onwards.
    • We recommend the latest iOS. Early versions have had Bluetooth issues.
    • We also support the iPad Mini and iPad 3rd generation and above, although the application is optimised for phones.

    Android:

    • We support devices supporting Bluetooth LE running Lollipop 5, through to the Oreo 8 and above.
    • Please upgrade to the latest for the best Bluetooth and Safedome experience.

     

    Does the app drain my phone battery? 

    Safedome cards use Bluetooth Low Energy (LE) and minimal battery power, approximately between 1% and 3% under normal conditions. This is less than many other apps on your phone. To check the apps battery usage, follow these steps:

    • iOS: Go to phones Settings > Battery and look up Safedome on your app list. For a more accurate reading, we recommend selecting "Last 7 Days" tab and checking it a week after first using Safedome.
    • Android: Go to Settings > apps and select the Safedome app.

     

    What happens if I get a new phone?

    Unlink your card from the old phone and relink it to your new one. To unlink go to the app's Settings.

     

    Travel and on a plane

     

    Will my Safedome card work overseas? 

    Yes, Safedome works everywhere. The app needs Bluetooth turned on and an internet connection, such as WiFi or mobile data. If you don't have internet, basic alarming will still work, however, you will not see the location on a map.

     

    Can I safely take my card on a plane?

    Yes, Safedome uses low energy Bluetooth (LE), which most airlines allow ON when flying. If you are asked to put the card in flight mode, go to the app Settings and tap "Turn card off".

    Upon arrival, turn the card back on by firmly pressing and holding the button until the light flashes.

      

    General

     

    Will the card work in an RFID wallet? 

    No, RFID wallets are designed to interfere or completely block Bluetooth signals. Our cards use Bluetooth low energy. If you have a metal credit card in your wallet, this may also block the signal.

      

    If you have any other questions about Safedome please email us at hello@safedome.com